Delivery Times and Shipping

 

Our entire collection is handmade by us, the two founders of »burggrafburggraf«. We make this effort to guarantee quality craftsmanship and precision. Through the personal production we make sure that every seam is impeccable, every order is lovingly packed and sent with a personal note, so that you can enjoy your unique bag for a long time.

We consciously position ourselves beyond fast fashion and express orders, because precision takes time. We craft our bags in small runs or made-to-order to make sure we only produce what is really needed.

You will find two indications of availability in our shop:

  • in stock: If an item is in stock, we have a small number ready for shipping.
  • made-to-order: This item will be made especially for you after your order.

The delivery time for your specific bag can be found on its article page. It refers to deliveries within Germany. Delivery times for other countries can be found at the bottom of this page.

 

CALCULATION OF THE DELIVERY DATE

The delivery time is the time for processing your order, the production of your bag (if applicable) plus dispatch.

If you pay in advance by bank transfer the time limit for delivery begins on the day after you issue the payment order and ends with the expiry of the last day of the time limit.
If you use other payment methods like paypal or credit card the time limit for delivery begins on the day after conclusion of the contract and ends with the expiry of the last day of the time limit.
If the last day of the period falls on a Sunday or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.

 

ORDERING MULTIPLE ITEMS WITH DIFFERENT DELIVERY TIMES

If you place an order for multiple items that have different delivery times (for example, a bag in stock and a bag that is made to order for you), we will ship your bags in one shipment unless we have agreed otherwise with you. The delivery time that applies to the item with the longest delivery time applies to the joint shipment.

 

SHIPPING

We currently ship within the European Economic Area. The EEA comprises the member states of the European Union, plus Iceland, Liechtenstein and Norway.

 

SHIPPING COSTS

  • Germany: Free shipping
  • Within the EU: 12.00 EUR flat shipping fee
  • Norway, Iceland and Liechtenstein: 25.00 EUR flat shipping fee

 

DELIVERY TIMES OUTSIDE GERMANY

Please find the delivery times for shipping to other countries below. To find out how long your delivery time will be, you need to add these to the delivery time indicated for your particular product. The indicated number shows the maximum additional delivery time.

Austria +2 days
Belgium +2 days
Bulgaria +8 days
Denmark +2 days
Estonia +4 days
Finland +6 days
France +3 days
Greece +9 days
Ireland +4 days
Italy +3 days
Croatia +3 days
Latvia +4 days
Lithuania +4 days
Luxembourg +3 days
Malta +9 days
Netherlands +3 days
Poland +3 days
Portugal +9 days
Romania +10 days
Sweden +4 days
Slovakia +4 days
Slovenia +4 days
Spain +5 days
Czech republic +3 days
Hungary +4 days
Cyprus +26 days

Norway +8 days
Liechtenstein +5 days
Iceland +21 days